Support template

🛟 Support Triage — AI agent workflow template

A ticket arrives, an AI agent answers from your knowledge base, and a condition routes resolved vs escalate. Load it on the Agonix canvas in one click, pick your agent and connectors, and run it.

Use this template →

How the Support Triage workflow runs

Ticket → Agent answers from KB → Condition → reply or escalate

Unlike fixed app-to-app automations, the agent in this template reasons over each run and decides what to do next — then takes real action through your connected apps (Slack), with branching, approvals and agent-to-agent chaining where it helps.

Built on Agonix

Agonix is a no-code visual workflow platform where autonomous AI agents are first-class. Start from this template, swap in your own agent and connectors, add conditions or a human-approval step, and ship it — managed cloud or self-hosted with Docker.

FAQ

What does the Support Triage template do?

A ticket arrives, an AI agent answers from your knowledge base, and a condition routes resolved vs escalate. It's a ready-made Agonix workflow — load it, pick your agent and connectors, and run.

Do I need to code to use this template?

No. Click 'Use this template', choose your agent and connect the apps with a key or OAuth, then Run once. Everything is visual.

How much does Agonix cost?

$2 one-time to try the whole platform. Starter is $19/month (500k tokens), Growth $59/month (2M tokens). Cancel anytime.

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